The Local Government and Social Care Ombudsman
You can contact the Ombudsman at any point during the complaints process.
The Ombudsman cannot investigate or handle any complaint that has not been through the Council’s internal complaints procedure first, but they may be able to help us in reaching a resolution.
You can write to the Ombudsman at the address below:
The Local Government and Social Care Ombudsman PO Box 4771 Coventry CV4 0EHOr contact them by telephone on 0300 061 0614 or via their website: https://www.lgo.org.uk/how-to-complain