Review Stage - Stage 2 Complaints
If you are not satisfied with the outcome and response you have received at Stage 1 of the complaints procedure you can request that this is then escalated to Stage 2. In this case your complaint will be considered by a member of the Senior Management Team. A request for your complaint to be escalated to Stage 2 must be received within 28 days of receipt of the Stage 1 reply.
You will an acknowledgement of your request for your complaint to be escalated within 5 working days, and a full response within 20 working days.