Service Standards

The Council is committed to providing a quality homeless service. Given this, there are certain standards that you can expect the Council to adhere to, when a homeless application is made:

That an appropriate, prompt appointment will be made for you to discuss your situation, according to your personal circumstances.
That advice in an emergency, will always be available, throughout the working day and in certain cases, outside of normal office hours.
That throughout the homeless inquiry, you will be kept up to date with the progress of your application.
That you will receive written notification of the final decision made.

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